Do you do discounts?
What is your hourly rate and do you do any discounts for block bookings? Do you do any discounts for people who work in the public sector for example nurses, doctors armed forces etc?
What is your complaints policy?
If I’m not happy with your services of coaching or teaching, who can I complain to and what is the procedure?
Cancelling a lesson
If I need to cancel a lesson then what is the procedure and how much notice do I need to give? Will I get charged for a short-notice cancellation? What if you cancel on me at short-notice, then what?
What is your pass rate?
Do you know your pass rate and is there somewhere I can go to check this out. Also, what is the pass rate at the test centre(s) that you use?